ArtCoLab LLC, an Idaho-organized limited liability company registered to operate in California, is the seller and provides this policy for merchandise purchased through artcolab.com. Its Idaho headquarters and Pismo Beach retail gallery are separate business locations. These provisions do not limit consumer rights that cannot be excluded by law.
Art Supplies purchased through ArtCoLab are final sale for change-of-mind purchases. No voluntary refunds, exchanges or store credit are offered for unwanted colors, incorrect customer selections or buyer’s remorse, regardless of when a change-of-mind request is made. For damaged, defective, misdescribed or incorrect merchandise, contact ArtCoLab for assistance and any remedies available under applicable law. This final-sale policy does not exclude statutory warranty rights or other mandatory consumer protections.
Printful manufactures and fulfills ArtCoLab’s made-to-order apparel, framed prints, canvas and related merchandise. These products are generally final sale for change of mind, buyer’s remorse, or incorrect customer size or color selection; voluntary refunds and exchanges are not offered for those reasons. For damaged, defective, misprinted, incorrect or lost orders, follow applicable problem-reporting instructions included with your shipment or contact ArtCoLab through our Contact page at Contact ArtCoLab. Include your order number, a description of the issue and photographs where relevant. Printful’s standard provider claims process generally requires reporting qualifying issues within 30 days of delivery, or within 30 days of the estimated delivery date for missing shipments. These provider deadlines do not override rights available under applicable law. ArtCoLab remains the customer-facing seller and handles customer assistance and any remedies owed by law; Printful does not automatically provide direct customer service or refunds for ArtCoLab orders. Do not send merchandise back to ArtCoLab or Printful without return instructions. See Printful’s official policy: Printful’s return and refund policy.
All currently listed Art Supplies, including aerosol paint, markers, caps, acrylic inks and refills, are stocked at ArtCoLab, 640 Dolliver Street, Suite A, Pismo Beach, CA 93449, for local pickup only; carrier shipping is not offered for these products. Art Supplies are final sale for change of mind, unwanted colors and incorrect customer selections; no voluntary return, exchange or store-credit window applies. For defective, damaged, misdescribed or incorrect items, contact ArtCoLab for assistance and remedies required by applicable law. Qualifying restricted aerosol paint requires lawful age verification before release. Follow the product label and manufacturer safety instructions. Idaho retail sales and fulfillment are not currently offered.
Original artwork is final sale for change-of-mind purchases. ArtCoLab does not offer voluntary returns or exchanges for buyer’s remorse or a change in preference. Contact ArtCoLab if artwork arrives damaged, defective, materially misrepresented or otherwise gives rise to a remedy under applicable law. Statutory warranty rights and other mandatory consumer protections remain unaffected.
Murals, illustrations, branding, graphic design and other commissioned services are governed by their individual approved project agreements and applicable law. Cancellation, deposits, refunds and deliverable rights depend on those agreements; this retail policy does not replace them.
Customers may request cancellation before fulfillment or made-to-order production begins by contacting ArtCoLab through Contact ArtCoLab. Cancellation is not guaranteed after processing, production or shipment has started. Any cancellation rights required by applicable law remain in effect.
To report a problem, contact ArtCoLab through our published Contact page at Contact ArtCoLab. Include your order number, a description of the problem and photographs when relevant. Contact us promptly so we can investigate, including within the applicable Printful provider claim window when relevant. Do not return or mail merchandise without receiving instructions first. These reporting procedures do not shorten any mandatory statutory claim or warranty period.
For final-sale merchandise, ArtCoLab does not offer voluntary cash refunds, store credit or equal exchanges for change of mind, regardless of the time since purchase. Remedies for damaged, defective, incorrect or misrepresented merchandise depend on the circumstances and applicable law. Where a refund is due or approved, ArtCoLab generally uses the original payment method when supported. Payment-provider processing times may vary. Nothing in this policy limits rights or remedies that cannot legally be waived.
See our Privacy Policy at Privacy Policy and Terms of Service at Terms of Service.
